Privacy Policy

Vox Technologies, Inc. and Vox Japan K.K. (“Vox”, “we”, “us”, or “our”) are committed to protecting your privacy. We have prepared this Privacy Policy (“Privacy Policy”) to describe our practices regarding the personal information we collect from users on our website (the "Site"), our mobile application {the "App") and the services offered through the Site and App, and any orders that you place (collectively, the “Services”).

Information We May Collect

We may collect information from or about you (such as your name, address, phone number, email, payment information) or your devices in a variety of ways, including:

  • Through our Site, App, and Services: We may collect information from or about you through our websites, software applications, social media pages, email messages, or any other Services, including when you sign up for a newsletter, make a purchase, or register your product with us.
  • From other sources: We may receive information about you from other sources, such as public databases, joint marketing partners, and social media platforms.
  • Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of App you are using. We use this information to ensure that the Services function properly.

When you visit our website or otherwise use our Services, we may use cookies, pixel tags, analytics tools, and other similar third-party technologies to help provide and improve our Services, and as detailed below:

  • Cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other web traffic data. We, and our service providers, use the information for security purposes, to facilitate online navigation, to display information more effectively, to personalize your experience while using the Services, and to otherwise analyze user activity. We can recognize your computer to assist your use of the Services. We also gather statistical information about the usage of the Services in order to continually improve their design and functionality, understand how the Services are used, and assist us with resolving questions regarding the Services. Cookies further allow us to select which of our offers are most likely to appeal to you and to display them to you. We may also use cookies to see how you interact with our offers, and we may use cookies or other files to understand your use of our websites.
  • Opting out of Cookies: If you do not want information collected through the use of cookies when using your Vox Account or our website, there is a simple procedure in most browsers (e.g., Safari, Chrome, Firefox) that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer to your computer of a particular cookie(s). However, if you do not accept these cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer, and you may need to log in every time you visit the applicable Services.
  • Pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.
  • Analytics tools: We use website and application analytics services provided by third parties (such as Google Analytics) that use cookies and other similar technologies to collect information about website or application use and to report trends, without identifying individual visitors. The third parties that provide us with these services may also collect information about your use of third-party websites. You can learn how to opt out of analytics by downloading the Google Analytics opt-out browser add-on, available here.

We retain the information we collect from or about you, our products, and our services for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you. When determining this retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, and retention periods required by law.

We also collect information in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personally identifiable data for any purpose. If we do combine non-personally identifiable data with your personal information, the combined information will be treated as personal information for as long as it remains combined.

How We May Use Your Information

We may use information we collect to:

(1) Communicate with you

(2) Fulfill our products and services

(3) Improve and enhance development of our products and services

This includes contacting you (or other necessary parties) to advise you of important safety-related information, present products and offers tailored to you, or to respond to your inquiries and fulfill your requests for product information, newsletters, or other events.

To communicate with you

We may use information we collect to communicate with you, including:

  • To respond to your inquiries and fulfill your requests, such as to send you newsletters or product information, information alerts, information about events, or brochures.
  • To advise you of important safety-related information about your Vox products.
  • From time to time, we may send administrative information to you, such as information regarding our products and services, and changes to our terms, conditions, and policies. Due to this information being important to your interaction with Vox, you may not opt out of receiving these communications.
  • To present products and offers tailored to you and to enhance our lists with information from other sources.
  • To allow you to participate in contests and similar promotions and to administer these activities.
  • To facilitate social sharing and communications functionality.
  • You can opt out of receiving promotional-related communications at any time by using the "Unsubscribe" link contained in each email.

To fulfill our products and services

We may use information we collect to provide our products and services, including:

  • To complete and fulfill your purchase, including to process your payments, fulfill your requests for product leasing, have your order installed or delivered to you, communicate with you regarding your purchase, and provide you with related customer service.
  • We may use your information, including device identification number or other product serial number, to verify identity, assist with your request, and to determine appropriate services. For example, we may use the device identification number to determine which product you may need assistance with.
  • To provide service to your Vox product, such as to contact you with service recommendations and to deliver over-the-air updates to your product.
  • To monitor your Vox product’s performance and provide services related to your product.
  • To deliver any other services you have requested.

To improve and enhance development of our products and services

We also may use information we collect for other purposes, including:

  • To develop and promote new products and services, and to improve or modify our existing products and services.
  • To analyze and improve the safety and security of our products and services.
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
  • Except as described above and below, Vox may use or share non-personally identifiable information for any purpose, such as for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.

Sharing Your Information

We may share information with:

(1) Our service providers and business partners when necessary to perform services on our or on your behalf

(2) Third parties you authorize

(3) Other third parties as required by law

Some examples of when we may share your information include, payment processing, order fulfillment, product installation, customer service, marketing, service or repair, and other similar services.

We do not sell your personal information to anyone for any purpose, period.

With our service providers and business partners

We may share information with our service providers and business partners or Vox affiliates (companies that are owned or controlled by Vox Technologies, Inc. and companies in which Vox Technologies, Inc. has a substantial ownership interest) when necessary to perform services on our or on your behalf, such as in the following:

  • With our third party service providers and channel partners to provide services such as website hosting, data analysis and storage, payment processing, order fulfillment and product installation, wireless connectivity to Vox products, information technology and related infrastructure, customer service, product design, product diagnostics, maintenance or related services, email delivery, credit card processing, auditing, marketing, and other similar services.
  • With repair estimate providers and any insurance company to enable Vox or third party service center or providers to perform services on your device such as repair or maintenance. When you request Vox to perform certain services, we share limited information about you and the device with these parties to help provide you with an accurate repair estimate and to facilitate payment.
  • With other third party business partners to the extent that they are involved in the purchase, lease, or service of your Vox products. We share limited information from or about you or your Vox products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance institutions, leasing, registration, title companies, permitting authorities and insurance companies.

With third parties you authorize

We may share information with other third parties you authorize, such as in the following circumstances:

  • With our certified installers, where we do not directly sell you the products that you have requested.
  • With third party service centers or providers, if you choose to utilize them. Note that some information about you is stored on certain Vox products and may be accessible directly to the third party service centers or providers that you choose to utilize to diagnose or service your Vox product.
  • With third-party sponsors of contests and similar promotions, if you elect to participate.
  • With your social media account provider, if you connect your Vox Account and your social media account. If you do so, you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by the social media account provider’s privacy policy.

We do not share information that personally identifies you with unaffiliated third parties for their marketing purposes unless you opt in to that sharing. If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us as indicated in the “How to contact us” section below.

With other third parties when required by law or other circumstances

Vox may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas or other court orders); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, Vox, third parties, visitors, or the public, as determined by us in our sole discretion.

We may also share information in other circumstances, such as:

  • With your employer or the owner of the Vox product, if you do not directly own it and as authorized under applicable law.
  • With a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

Choice and Transparency

We enable you to access and control the data that we collect, use and share from or about you, or your use of our products or services, including through device permissions, in-app settings, marketing opt-outs, and disabling collection of certain device data.

Rights and Choices

  • Configuring your browser to decline or accept cookies.
  • Opting out of analytics tools.
  • Enabling or disabling the collection and sharing of certain data to support advanced features in your device.
  • Disabling the collection of performance data from your Vox product.
  • Opting out of other types of data processing for which you have provided your prior explicit opt-in consent.

Electronic communications: If you no longer want to receive promotional-related emails or messages via the Vox app from us, you may opt out of receiving them by following the opt-out instructions in the communication received from us, by changing your communication preferences from the "Manage preferences" link contained in each email, or by contacting us as indicated in the “How to contact us” section below. Please note that we may still send you important administrative and safety messages even if you opt out of receiving marketing messages.

Telephone calls or text communications: By providing a cell phone number when placing an order with us, you consent to receive promotional-related text messages that may be sent using automated means from or on behalf of Vox. Your consent to receive these messages is not a condition of any purchase. If you would like to stop receiving promotional-related or automated text messages from us, simply follow the instructions in the text message you received. If you receive a marketing-related call from us and do not want to receive similar calls in the future, or if you do not want to receive automated calls from us, simply ask to be placed on our “do not call” list. Please note that you may still receive manually placed text messages regarding administrative, safety, or product service issues even if you opt out of receiving marketing or automated text messages.

Data privacy requests: In certain jurisdictions you may have the rights to request access to and receive information about certain data that we maintain about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of information; and lodge a complaint with your local supervisory authority. You may also have the right to data portability with regard to the data you provided to us. These rights may be limited in some circumstances by local law. You have several methods to exercise your rights, including:

  • If you would like to exercise your rights in relation to information from or about you, you may do so by contacting us as indicated in the “How to contact us” section below.
  • You can access your Vox Account to update the information from or about you in that account at any time.

Protection of Personal Information

We seek to use reasonable organizational, technical, and administrative measures to protect information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to contact us” section below.

Additionally, if you sell or transfer your Vox product to another person, please notify us so that we can determine whether additional steps are required to help safeguard information from or about you from disclosure to the purchaser or transferee of the Vox product.

This Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which our Services link. The inclusion of a link on our Services does not imply endorsement of the linked site or service by us or by our affiliates, nor does it imply an affiliation with the third party.

In addition, our products and services are not directed to individuals under the age of sixteen (16), and we request that these individuals not provide any information to Vox.

Cross Border Transfers

Our products and services are controlled and operated from Japan. Information from or about you or your use of our products or services may be stored and processed in any country where we have facilities or in which we engage service providers. Those countries may not have the same data protection laws as the country in which you initially provided that information. When we transfer information from or about you or your use of our products or services to other countries, we will protect it as described in this Privacy Policy. By using our products or services, or otherwise providing information to us, you consent to the transfer of information from or about you or your use of our products or services to countries outside of your country of residence, including Japan.

We may rely on various legal grounds to collect, use, and otherwise process your information, including: your consent; that the information is necessary for the performance of a contract with you; to comply with a legal obligation; to protect your, or someone else’s vital interests; or for a legitimate interest that is balanced against your rights and interests. These legitimate interests may include Vox’s interest in improving its products and services, enhancing safety and security, protecting Vox or its business partners against wrongful conduct, and responding to customer inquiries and claims. Where applicable, we will inform you whether and why we need certain information from you, for example, whether we need the information to fulfill a legal or contractual requirement and what the consequences are of not providing the information.

Updates to This Policy

We may occasionally update this Policy. Please take a look at the “Last Updated” legend at the bottom of this page to see when this Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our Services. By using our products or services, or otherwise providing information to us following these changes, you accept the revised Privacy Policy.

How to Contact Us

For questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us.

Last Updated June 2021